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Digital Product Specialist

Req # JR - 187096 Location Italy (Remote) Job Category Marketing Date posted 09/23/2025
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Overview

This is where creativity meets strategy. As a member of the Baxter Marketing team, you will work on designing, developing and implementing marketing programs and pricing strategies. You’ll leverage your expertise to present our life-sustaining and live-saving products and services to the relevant market sector. Working in collaboration with the sales and technical teams, there will be opportunity for learning, development and future career growth across a variety of fields within Baxter.

  • Support for Parents

  • Continuing Education/ Professional Development

  • Employee Heath & Well-Being Benefits

  • Paid Time Off

  • 2 Days a Year to Volunteer

Success Profile

What makes a successful Marketing team member at Baxter? Take a look at some of the top traits we’re looking for and see if you’re a fit.

  • Compelling & Concise Communication
  • Creative & Innovative Thinking
  • Strategic Planning
  • Competitive Intelligence
  • Collaborative
  • Digitally Savvy

Digital Product Specialist

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This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Hello!
We are looking for a Digital Product Specialist who will be responsible for providing product support to both internal Baxter colleagues and externally to our customers.

Externally the Product Specialist supports the end user through the initial implementation, including requirements gathering, consultancy, workflow improvement, configuration, user acceptance , training, training design, and system optimisation services. The customer involvement continues throughout the lifetime of the contract with ongoing training and consultancy activities.

Internally, the Product Specialist role works very closely with the Service Desk, offering support with issues, and the Customer Success Management team, providing advice and support on system optimisation/utilisation, providing work estimates, helping with customer complaints, as well as supporting them during customer workshops and conferences, as and when required.  

In addition, our Product Specialists are heavily involved in the rollout process for annual upgrades, working with our development teams to represent the customer for features and updates, and deliver the upgrades across the customer base.

As a Product Specialist there is also an active role in the delivery and design of training for the customer and internal colleagues.

This is a customer facing, field-based role which with considerable travel.

WHAT YOU'LL BE DOING:

  • Understand and analyze stakeholder requirements and deliver a solution which meets those requirements where possible
  • Support Customer Success Managers in all customer retention and engagement initiatives especially in efforts to drive system utilisation through optimisation activities such as consultancy, workflow improvements, annual upgrades, reviews, support and training.
  • Design and deliver formal training to both customers and colleagues virtually or in a classroom setting
  • Support the delivery of annual upgrades and new product modules through project management, BAU testing, configuration, creating training materials and internal and customer training design and delivery
  • Support and manage delivery of internal digital product projects and service catalogue tasks, commissioned by production customers.
  • Document all service catalogue tasks and small customer project, within the JIRA system
  • Maintain team processes, best practice and any other relevant information on Confluence
  • Support the commercial team by providing support at regional workshops and conferencing.
  • Support departmental and company initiatives for continuous improvement.
  • Document complaints according to QMS processes

WHAT YOU'LL BRING:

  • Ability to understand and analyse complex user configuration requirements and implement on those requirements. – Essential
  • Fluent in English
  • Experience delivering software related, end user training – required
  • Intermediate Excel skills (VLOOKUP’s, pivot tables, graph creation) – desired
  • Previous experience of working on a software application service desk - beneficial
  • A recognised training delivery qualification (TAP or similar) – beneficial

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.


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Hear from Our Employees

Our company is enriched by a diverse population of individuals in more than 100 countries that work to solve, innovate, manufacture and drive better healthcare options for patients around the world.

Meet Madhuri, Senior Manager, Product & Strategic Initiatives in India

“Being a marketer at Baxter is a great enabler and gives opportunities to develop and exercise strategic decision making, portfolio management, project management, new launch excellence, driving profitable growth and omnichannel marketing campaigns. Leaders here are approachable and receptive to new ideas. Baxter gave me an opportunity to drive strategic initiatives across the India organization in addition to my current marketing role.”

Meet Bethany, Marketing Director in the United States

“I find it very rewarding to manage a new product development project from initial concept through to seeing the first patients on the therapy. It makes it all worthwhile to hear how our products and therapies are positively impacting a patient and their family.”

Meet Claire, Marketing Manager in Singapore

“In my current marketing role at Baxter, I've gained different insights and skillsets, one of them being learning to look at things from different angles. From big picture to strategy implementation, my experience has allowed me to help the sales team connect the dots together effectively.”

Meet Sara, EMEA Digital Health Project Leader in Portugal

“As an Early Career Professional, I must say that Baxter truly allows you to develop your career. I started working at a national role and advanced into an EMEA role in Digital Health, early this year. Being able to collaborate on the strategy behind an effective digital transformation of the company, makes me believe on our mission every day, and be very proud to work at Baxter.”

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