Digital Product Specialist

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Hello!
We are looking for a Digital Product Specialist who will be responsible for providing product support to both internal Baxter colleagues and externally to our customers.

Externally the Product Specialist supports the end user through the initial implementation, including requirements gathering, consultancy, workflow improvement, configuration, user acceptance , training, training design, and system optimisation services. The customer involvement continues throughout the lifetime of the contract with ongoing training and consultancy activities.

Internally, the Product Specialist role works very closely with the Service Desk, offering support with issues, and the Customer Success Management team, providing advice and support on system optimisation/utilisation, providing work estimates, helping with customer complaints, as well as supporting them during customer workshops and conferences, as and when required.  

In addition, our Product Specialists are heavily involved in the rollout process for annual upgrades, working with our development teams to represent the customer for features and updates, and deliver the upgrades across the customer base.

As a Product Specialist there is also an active role in the delivery and design of training for the customer and internal colleagues.

This is a customer facing, field-based role which with considerable travel.

WHAT YOU'LL BE DOING:

• Understand and analyze stakeholder requirements and deliver a solution which meets those requirements where possible
• Support Customer Success Managers in all customer retention and engagement initiatives especially in efforts to drive system utilisation through optimisation activities such as consultancy, workflow improvements, annual upgrades, reviews, support and training.
• Design and deliver formal training to both customers and colleagues virtually or in a classroom setting
• Support the delivery of annual upgrades and new product modules through project management, BAU testing, configuration, creating training materials and internal and customer training design and delivery
• Support and manage delivery of internal digital product projects and service catalogue tasks, commissioned by production customers.
• Document all service catalogue tasks and small customer project, within the JIRA system
• Maintain team processes, best practice and any other relevant information on Confluence
• Support the commercial team by providing support at regional workshops and conferencing.
• Support departmental and company initiatives for continuous improvement.
• Document complaints according to QMS processes

WHAT YOU'LL BRING:

• Ability to understand and analyse complex user configuration requirements and implement on those requirements. – Essential
• Fluent in English
• Experience delivering software related, end user training – required
• Intermediate Excel skills (VLOOKUP’s, pivot tables, graph creation) – desired
• Previous experience of working on a software application service desk - beneficial
• A recognised training delivery qualification (TAP or similar) – beneficial

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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