Field Service careers at Baxter
At Baxter, our Field Service team is dedicated to delivering exceptional technical support and service to our customers, ensuring the seamless operation of our medical devices and equipment. We strive to exceed customer expectations and transform healthcare together, making a meaningful impact on the lives of patients and customers worldwide. Our team comprises skilled professionals who are passionate about delivering expert technical support, troubleshooting, and maintenance services, with a focus on customer satisfaction, safety, and continuous improvement. This is where you support our mission to save and sustain lives.
A career that can change a life
"Every task I tackle, every detail I attend to, has a ripple effect that ultimately helps save and sustain a life. Whether it's orchestrating a massive 150-bed delivery or fine-tuning technician schedules, I know that my work is connected to a larger mission: putting patients first and ensuring they receive the care they need."
Jennifer Hill, Service Operations Manager - Texas
Mission unites
Our mission is more than just a statement - it's a guiding force that unites our Field Service professionals in a shared purpose. By living our mission, we empower our team members to deliver exceptional support and care to our customers, while also driving innovation, quality, and safety in everything we do. This sense of unity and purpose inspires us to work together toward a common goal of transforming healthcare.
relationships empower
Relationships are the foundation of exceptional Field Service professionals. By fostering strong connections with our customers, colleagues, and communities, our team is empowered to deliver outstanding support and care. This commitment to relationships drives a culture of trust, respect, and collaboration that enables us to make a meaningful impact in the lives of patients and customers we support.
"At Baxter, I've discovered that the most rewarding moments come from the people, not just the work. Every day, I have the privilege of meeting customers who share my passion for saving lives, and together, we're making a difference. It's a privilege to work alongside a talented team that pushes me to grow, learn, and thrive - and I'm grateful for the opportunity to be part of a community that's dedicated to transforming healthcare, one connection at a time."
Immanuel Kim, Field Service Technician II - California
the Career journey in field service
Our dynamic Field Service team at Baxter includes a world of opportunities for growth, development, and success. From leading teams of skilled technicians to delivering exceptional customer service, our Field Service roles offer a range of exciting challenges and rewards. Whether you're a seasoned professional or just starting your career, there are opportunities to suit your skills, interests, and ambitions.
Warehouse
No technical experience, no problem! In this entry-level position, you will gain valuable skills in inventory management, quality control, and technical knowledge of Baxter equipment such as beds and nurse call systems, which will propel you forward in your career as a Field Service professional. This is where your career begins.
Field Service Technician
As a Field Service Technician, you will be responsible for installing, maintaining, and repairing medical equipment in hospitals and other healthcare facilities. Your technical expertise and problem-solving skills will enable you to troubleshoot and resolve complex issues, ensuring that our customers receive exceptional service and support. By providing timely and effective solutions, you will play a critical role in helping us deliver high-quality medical products and services to patients and customers.
Service Operations Management
As your experience grows, new opportunities arise. Service Operation Managers lead a team of field service technicians and support staff, overseeing day-to-day operations and ensuring exceptional customer service. Leadership positions, such as Service Operations Manager, Supervisor, and Team Lead, offer career advancement and growth opportunities, allowing you to make a meaningful impact on our team's success.
Our team's testimonials
Our Field Service team is the core of Baxter's customer support, providing critical technical expertise and service to hospitals and healthcare facilities worldwide. But what drives our team members to make a difference in the lives of patients and customers? In this section, we're proud to share the stories and experiences of our field service team members, highlighting their passion, dedication, and commitment to transforming healthcare.
Kevin Restrepo
Team Lead - Florida
"Baxter's culture of collaboration and teamwork has been beneficial in my professional growth. It’s all about learning from each other and I’ve been lucky to work with people who bring different skills and perspectives. I’ve had the chance to jump into projects that pushed me to learn new skills because I had teammates who were willing to share their knowledge and help me level up. Baxter’s culture has really encouraged me to step out of my comfort zone and take challenges I might have hesitated with before."
Jesus Colon
Service Operations Manager - Atlantic Coast
"I've had the privilege of embarking on a remarkable career journey with Baxter, starting as a Warehouse Associate and ascending to Operations Manager. Along the way, I've built a network of strong relationships, completed my Bachelor's degree, and gained experience launching and managing large-scale projects through different Events. This journey has taught me the value of resilience, adaptability, and collaboration, and I'm proud to be part of a team that shares my passion for making a difference in healthcare."
Grant Gray
Team Lead - South Carolina
“I am proud to be on the frontlines on our Field Service team, supporting the needs of our local hospitals and making a direct impact in the communities we live and raise our families. But it's not just about the work - it's about the relationships we build with our customers, who trust and depend on us to keep their operations running smoothly. It's a privilege to be an extension of their team, and it brings me joy to know that our support makes a real difference in their lives."
Richard Mello
Field Service Technician II - Massachusetts
"I was drawn to Baxter for its job stability and growth potential, but it was the people that truly made it feel like home. From the moment I started, I was struck by the camaraderie and teamwork that defined our workplace. Coworkers who treated each other like teammates, always looking out for one another and lending a helping hand. This supportive environment made learning the work easy and fun, and it's what continues to drive my growth and development."
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