Lead, Customer Service

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This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride.

Key Responsibilities:

Order Management & ERP Operations

Process various order types (sales, returns, discounts, rentals) in ERP systems (JDE and SAP)
Implement and manage HST order-taking procedures
Collect and register legally required biological data from customers in JDE

Sales Data & Performance Tracking

Obtain detailed monthly sales data from wholesalers and input into JDE to monitor performance
Ensure timely and accurate reporting to support commercial decision-making

Cross-Functional Collaboration

Maintain daily communication with commercial and marketing teams
Liaise with global teams to resolve system-related issues and ensure smooth operations

Customer Service Excellence

Handle customer complaints and irregular cases with professionalism and care
Monitor CS KPIs and take proactive actions to meet targets
Manage outsourced service providers and oversee CS budget

Compliance & Process Improvement

Understand relevant regulations and develop operational procedures accordingly
Lead system upgrade initiatives and cost-reduction projects related to shipping and commercial operations
Support project planning, execution, and team coordination

Reporting & Communication

Provide regular updates on Japan’s operational status to global stakeholders
Let me know if you'd like this tailored for a specific audience—HR, hiring portal, or internal transfer—or if you want to add qualifications and experience requirements.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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Explore this location 30F Granpark Tower, 3-4-1 Shibaura
Minato-ku, Tokyo
108-0023
Japan Explore This Location

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Lead, Customer Service

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