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Assoc. Dir., Technology Delivery and Operations

Req # JR - 184662 Location Bengaluru, Karnataka, India Job Category Information Technology Date posted 09/10/2025
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Overview

This is where we value your strategic mindset, technical expertise and passion for innovation. If you are someone who has the ability to transform strategies into actionable plans while also demonstrating empathy and a willingness to assist others, this might be the right opportunity for you. Your contributions will make a significant impact on Baxter's mission to save and sustain lives.

  • Paid Time Off

  • Employee Heath & Well-Being Benefits

  • Continuing Education/ Professional Development

  • Support for Parents

  • Employee Assistance Program

Success Profile

What makes a successful Information Technology team member at Baxter? Take a look at some of the top traits we’re looking for and see if you’re a fit.

  • Strategic Business Partner
  • Communicator
  • Curious
  • Results driven
  • Collaborative
  • Problem Solver

Assoc. Dir., Technology Delivery and Operations

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This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

The Technology Delivery and Operations, Pharma IT Leader, is accountable for the delivery of all Pharmaceuticals Segment-based applications that enable our Segment teams to grow their market while meeting their profitability objectives.  In this leadership role, you will manage a mixed model of internal resources and external partners to support as well as create new applications to maintain and grow our business.  The leader will be accountable for the delivery of differentiating technology capabilities of a Segment across different domains such as sales, marketing, customer service, manufacturing, digital product platforms, and other functions as required for differentiation in a Pharmaceuticals Segment

The role is a part of the Pharma IT leadership team and will be a peer to Pharma IT business relationship managers and our Segment solution and product management team, while working with corporate IT functions that own enterprise platforms and applications.  The role will need to help bring balance by ensuring that we utilize Segment-specific development only when delivering Segment-specific and differentiating capabilities while advocating for enterprise products and platforms when differentiation doesn’t create business value.

Responsibilities

  • Accountable for the delivery of Segment-specific solutions and capabilities that are not part of the product portfolio or enterprise platforms and applications.
  • Accountable for budget management of all Segment-specific projects and application support (both internal and external) for Segment applications not managed as a platform service or enterprise application.
  • Responsible for the optimization of the delivery model for new development in the Segment.
  • Owns the solution design and architecture for all Segment-specific applications.
  • Continually pursues the rationalization of applications with redundant capabilities and finds the right balance of Segment application needs versus features in global products and platforms, working across Segment product owners and enterprise technology leaders to make that determination.
  • Works with the centralized IT-sponsored strategic vendor management team to provide constant input into vendor reviews and strategic vendor discussions to optimize the value we receive from our primary vendor relationship. Active participant and influencer in our operational and QBR meetings with our primary support partner.
  • Well informed about the relationships of our software vendors and accountable for secondary managed service providers not managed centrally and are particular to the assigned Segment.
  • Manages a team of internal and external resources in support of the above activities.

Qualifications

  • Bachelor’s degree.
  • Strong foundations of the pharmaceutical industry – small molecules and formulation (R&D, manufacturing, quality, GxP norms,)
  • Sound working knowledge of Pharma IT ecosystem at enterprise and plant-levels (incl. LIMS and MES)
  • 10+ years of experience in managing third-party IT providers.
  • 10+ years of experience managing people.
  • Prior responsibility with +$2 million/year capital products/projects
  • Technical Acumen to convey and collaborate around the development of the desired functionality particularly with cloud applications.
  • Strong understanding and working experience with Agile approach and culture.
  • Ability to work with multiple geographies in a multicultural environment
  • Excellent customer-facing written and oral communications skills.
  • Ability and maturity to communicate and manage stakeholders up to the highest levels of the organization globally, regionally and locally
  • Excellent Functional Process Knowledge/Business Acumen for their subject matter area

Desired Characteristics:

  • Strategic and tactical thinker with strong operational governance skills
  • Ability to rationalize and relate business needs with IT solutions
  • Curious with strong research and analytical skills to substantiate technology decisions
  • Proven analytical and problem resolution skills
  • Solid digital/technical skills foundation
  •  High on empathy and ability to negotiate and drive feasible objectives and outcomes
  • Proactive responsible manager, able to set action plans for their team
  • Ability to influence and build consensus with business, other IT teams and global senior leadership
  • Strong oral and written communication skills
  • Excellent interpersonal communication and leadership skills
  • Proven managerial skills, particularly in a matrixed environment

At Baxter, we offer a dynamic and future focused work environment offering workplace flexibility, additional annual leave and a strong value driven culture.
Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

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Address

Explore this location Crescent I, 10th Floor
Prestige Shantiniketan Campus,Whitefield
Bangalore- 560 048
Karnataka
India Explore This Location

Hear from Our Employees

Our company is enriched by a diverse population of individuals in more than 100 countries that work to solve, innovate, manufacture and drive better healthcare options for patients around the world.

Meet Anchal Tayal, Principal Software Engineer, India

“I am proud to be associated with a company whose mission is to Save and Sustain lives. As a Principal Engineer, my key responsibility is to design and implement the new product features in the most efficient, effective, and maintainable way. These products are designed to empower our patients worldwide. It has been an exciting journey so far full of learnings and a sense of satisfaction in what we do and how it impacts lives.”

Meet Jorge Ramirez, Senior Specialist - Mexico

“Technical skills are really important, but in my case, Baxter helped me in developing soft skills like leadership, work ethic, problem-solving, adaptability, and communication. I’ve learned this by following the example of my manager and some other valuable people. Baxter was the first company that offered me a career plan since the beginning, that was a game changer for me.”

Meet Malgorzata Grzesik, Senior Project Manager, USA

“I feel that everything that I know at work, I learned it from others. We have amazing people from all over the world with different backgrounds, whom I get to work with and learn from every day. I am part of an organization where developing new skills and growing professionally are welcomed and embraced. I have been given many opportunities to grow and take on new challenges. I am also excited and ready for the new ones to come along. With the support of our IT leaders and amazing teammates, we do great things.”

Meet Reagan, Senior Research Scientist in the United States

“For me, the best thing about working at Baxter is being able to do work that’s important to people—especially patients—outside of Baxter's walls. Inside our walls, I get to work with a fantastic team, and we know we're making a difference.”

Meet Karthik, Director of Renal Care R&D - Digital Health & Co-President of the Asian Leadership Network Business Resource Group, United States

“I’m excited about my role because I believe that digital initiatives can make a tremendous impact on lives by allowing people to access the same therapies and have similar care — whether in a hospital, a healthcare clinic, or the patient’s home — anywhere in the world.”

Meet Amitha, Research Associate in India

“Coming from a non-healthcare academic background, my current role has offered ample opportunities to learn a lot of new things. Leaders at Baxter are motivating, help us grow and provide a collaborative environment. The role gives me opportunities to have technical discussions with peers and subject matter experts globally, to learn interacting with customers, and manage project deadlines and deliverables. I am excited about shaping my career here at Baxter.”

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