Technical Services Engineer

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At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Field Service Engineer – Netherlands (North Focus)

Location preferred: Utrecht or North of Utrecht
Territory: Entire Netherlands (mainly North region)
Division: Baxter/Hillrom – Pharmacy Automation & Frontline Care
Schedule: Full-time
Travel: Frequent travel across the Netherlands; occasional travel in Benelux

Role Summary :

As a Field Service Engineer, you will be responsible for the installation, maintenance, and technical support of Baxter/Hillrom’s electromechanical medical devices across the Netherlands. Your time will be split between Pharmacy Automation (50%) and Frontline Care in hospital environments (50%), with a strong focus on line support, testing, and process monitoring rather than repair or deep maintenance tasks.

Key Responsibilities :

🔧 Service & Support

• Install, maintain, and repair Baxter/Hillrom medical devices according to service documentation and quality standards.

• Perform in-process testing and ensure continuous device performance.

• Monitor systems and intervene in case of deviations.

• Maintain calibration tools and document all service activities accurately.

📞 Customer Interaction

• Build strong relationships with customers and internal teams.

• Provide technical phone support and user training when needed.

• Support product demos and ensure high customer satisfaction.

📈 Continuous Improvement & Sales Support

• Identify opportunities for service or product improvements.

• Collaborate with sales teams to support business growth.

• Review KPIs and adapt practices to meet service level targets.

✅ Compliance & Quality

• Ensure full compliance with service protocols, safety standards, and company policies.

• Maintain technical competence through ongoing training.

Profile & Requirements :

🎓 Education:

• Technical degree in electromechanics, biomedical engineering, IT, or equivalent experience.

📆 Experience:

• Minimum 2 years as a service engineer, ideally in the medical device sector.

📍 Location:

• Ideally based in or north of Utrecht for optimal territory coverage.

Other information :

🚗 Company Car:

• A company car is provided and may be used for private purposes. Please note that, in accordance with local law, personal use may incur additional charges (e.g. fuel costs during weekends). This is a common practice in the Netherlands and candidates are generally familiar with the implications.

This role is ideal for a hands-on, customer-focused technician who enjoys autonomy, travel, and working in both pharmacy and hospital environments.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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