Senior Specialist, Vision Care Sales Operations and Professional Medical Services

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Your Role at Baxter

THIS IS WHERE you build trust to achieve results

The Vision Care Sales Operations & Professional Medical Services Snr. Specialist is responsible for managing the operational components of RetinaVue P.C. as well as providing business operations support to the Vision Care team. This person will oversee a set of vendors and processes that ensure compliant, 50 state coverage for the overread network. More specifically, responsibilities will include physician credentialling and reappointment, state licensing and registration renewals, audit support, and network optimization from a read volume and reader availability perspective.  Vision Care operations responsibilities will include streamlining GTM processes from selling and contracting to implementation and billing.  This person will serve as the lead for process improvement and will provide the business reporting the demonstrates the impact of those specific process changes.  Customer facing responsibility will include some strategic account project management and coordination, focusing on the subset of accounts that have complexities beyond those within the standard operating procedures.

The Vision Care Sales Operations & Professional Medical Services Snr. Specialist will exercise a high degree of independence, initiative, judgment, and decision-making to prioritize workload and achieve program objectives. Success in this assignment includes stability and continuity with RetinaVue P.C. operations and a more efficient, standardized operating model for the collective vision business. This person will also collaborate with cross-functional stakeholders including marketers, legal, compliance, sales, project managers, finance, and engineering, a critical component of this work.

What You'll Be Doing:

 Sales Operations & Project Management (80%)

• Align on strategic priorities with commercial leadership and streamline the respective processes to support those

• Manage the analytics and reporting cadence for core business KPIs

• Own the customer relationships for the top tier accounts that require some level of ongoing touch and coordination post implementation

• Set standard operating procedures for more refined and consistent business execution.  Train cross functional teams accordingly

• Support strategic account segmentation and VSM/TM alignment

• Develop and maintain sales forecasts, pipeline reviews, and performance dashboards

• Act as a strategic liaison between Sales, Marketing, Contracting/Legal, Finance, Supply Chain, and IT

• Support key account strategy with data and insights

RetinaVue, P.C. – Physician Management (10%)

• Complete physician credentialling and re-appointment through a 3rd party (vendor).  Serve as the conduit between the vendor and the physicians as it pertains to document completion for renewals

• Review reader performance for readability and 24 hr turnaround time.  Oversight, communication, reporting and corrective action

• Manage the reader network size by monitoring the read volumes against state coverage and redundancy. Conduct physician onboarding and termination accordingly.

• Serve as the point of escalation for exam disputes and re-routing to the interpreting physician

RetinaVue, P.C. – Infrastructure Management (10%)

• Complete physician payments for monthly exams and clinical service director agreements (owners)

• Manage the annual filing for state registration through a 3rd party (vendor).  Serve as the conduit between the vendor, the physicians, and Baxter legal as it pertains to legal entity expansion and renewal

• Manage the cost structure for all direct expenses including but not limited to, insurance, taxes, mailbox, management services fee, etc. Work with finance and accounts payable to maintain transparent reporting, budgeting and continuity of services.

• Serve as the primary point of contact for internal and external audits.  Own the record keeping and source of truth for process compliance.

What You'll Bring:

• Bachelor's Degree required

• 5+ years of experience in the healthcare related field

• Experience creating and deploying standard operating procedures

• Heavy analytical strengths and systems knowledge

• Financial orientation with strong attention to detail

• Strong ability to initiate and maintain cross-functional relationships

• Ability to communicate at all levels of the organization

• Ability to multi-task and align priorities accordingly

• Ability to exercise appropriate independent judgment

• Ability to handle multiple responsibilities under pressure

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

The estimated pay range for this position is $96,000 - $132,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less within the anticipated range based upon market data and other factors, all of which are subject to change.

Individual pay is based upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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