Customer Service Coordinator

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

THIS IS WHERE you build trust to achieve results

Our Thetford Compounding Facility is looking for a Customer Service Coordinator to join us on a Temporary Contract ending in September 2026. As a Customer Service Coordinator, you take pride in representing Baxter and our products. Your keen understanding of our deep portfolio of products and belief in the value and quality they provide to patients fuels your confidence. As our primary connection to the partners inside & outside of Baxter who rely on our products to save and sustain lives, you are the face and voice of our solutions. You enjoy seeing the connections between teams and how they work together to drive business results.

Your Team

We're a friendly, collaborative group of people who push each other to do better every day. We find unique strategies to close deals and expand our skills by challenging ourselves and others. Whether out in the field with a partner or tackling challenges with your territory team, you always have camaraderie and support to help accomplish your goals.

What you'll be doing

• Customer liaison -handling internal and external calls

• Establish and maintain effective relationships with customers -gaining their trust and respect

• Respond to email enquiries for service and products

• Processing of orders received via multiple systems

• Accurate data entry in multiple systems (JDE/Merlin)

• Assisting with the planning of the production staff’s workload

• Invoicing customer orders- investigate invoice disputes/raise credits

• Assist in the set up and maintenance of new codes

• Adherence to Customer SLA’s / failures reported to Customer Services Manager.

• Able to act with a sense of urgency – acting with the patients /customers in mind

• Dedicated to meeting the expectations and requirements of internal and external customers

• Obtain first-hand customer information and use it for improvements in products and services

What you'll bring

• Ability to communicate clearly and effectively in a timely manner with all members of the unit

• Ability to understand the customer needs and balance against the business requirements

• Excellent attendance and punctuality history

• Experience in a fast paced, challenging customer service role

• Ability to work under pressure, in a team or alone

• Excellent decision-making skills

• Experience planning and managing daily workload

• Excellent problem solving skills

Thank you for your interest in Baxter, and we look forward to hearing from you!

#ind-ukop

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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