Compliance and Governance Coordinator

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Overview:

Location: Cheadle (Office-based)

Hours: Monday–Friday, 9:00 AM – 5:00 PM

We are looking for a diligent and proactive Compliance and Governance Coordinator to join our Baxter Homecare Services (BHS) team. This role is critical in managing and coordinating the resolution of all complaints related to BHS, ensuring compliance, continuous improvement, and a high-quality patient experience. Join us in an exceptionally dynamic environment where your contributions directly impact patient lives!

Key Responsibilities

• Validate and coordinate complaints across pharmacy sites within required timeframes.
• Manage Baxter and NHS.net complaints inboxes.
• Log and track complaints, ensuring clear communication with complainants.
• Coordinate investigations with internal teams and external providers.
• Accurately code and categorise complaints in line with RPS Professional Standards.
• Ensure compliance with GPHC, RPS standards, and Baxter SOPs for complaints handling.
• Support training initiatives for effective complaints management.
• Collaborate with operational departments and external collaborators to ensure smooth communication.
• Generate weekly complaints updates and chair meetings to track investigations.
• Analyse complaint data, produce reports, and identify process improvement opportunities.

Requirements

Qualifications:

• Pharmacy Technician NVQ/BTEC (advantageous)
• Strong written and verbal communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint, Teams, SharePoint)
• Data handling and reporting skills
• Excellent collaborator management and attention to detail
• Proven experience in complaint management within pharmaceutical or healthcare sectors
• Familiarity with complaint management systems and databases
• Experience delivering training using multiple methods
• Understanding of RPS guidelines (Appendix 19)
• Knowledge of patient confidentiality and information governance
• Incident management, CAPA, and root cause analysis (desirable)

What are some of the benefits of working at Baxter?

• Competitive total compensation package
• Professional development opportunities
• High importance placed on work-life balance

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Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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