Specialist, Customer Service

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Your role at Baxter

We save and sustain lives by being in charge for handling interactions with customers in regards to requirements such as scheduling and dispatch of purchase orders (including reverse logistics), product and service claims, adverse events, medical and machine technical support; compliance with customer requirements in terms of service and quality, aligned with the organization's objectives and policies. Likewise, we accurately help the customer, understand their demand and additional needs according to their structure and actively participate in customer improvement projects and initiatives.

What you'll be doing

• Customer Support: Serve as the first point of contact across all communication channels, documenting requests, resolving issues, and redirecting complex cases to specialized teams. Conduct visits to top clients, and drive improvement plans.
• Order & Service Management: Receive, process, and track client purchase orders; coordinate product allocation and delivery; build and manage work orders for technical service needs (warranty, parts, returns).
• Contract & Billing Administration: Manage public and consignment client contracts end‑to‑end, ensuring adherence to agreed terms; complete monthly billing processes for products and services.
• Operational Excellence & Logistics: Support logistics developments to minimize returns and rejections; contribute to savings strategies; guarantee service levels aligned with client segmentation; support VMI and other service‑portfolio initiatives.
• Systems & Platforms: Act as Key User for specialized operational systems and support platforms such as Sharesource/Exactamix (where applicable).

What you will bring

• University professional with a degree in Logistics, Industrial Engineering, Business Administration, or similar
• At least 1 year of experience in customer service areas.
• Experience attending complains from clients and deliver effective solutions on time generating a phenomenal customer service experience
• Being able to provide not only phone and email customer service, but also attend customers their site when needed.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.