Senior Operations Coordinator

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

The Role

We have an outstanding opportunity for a Senior Operations Coordinator that has arisen within our Technical Services team at Baxter. As the Senior Operation Coordinator, you will be instrumental in ensuring the seamless operation of our Technical Field Service and Depot Repair teams. Your primary duties will involve managing service orders and requests, preserving data accuracy, and acting as the key contact for service issues and complaints. You will devise and implement standard processes to meet the needs of both internal and external customers, consistently pursuing excellence in every aspect of your role.

As a Senior Operations Coordinator, you will navigate challenges with a positive growth mindset, offering solutions and options to your supervisor in a communicative and collaborative manner. Your proven ability to handle service-related inquiries and maintain high standards of compliance will be crucial to our success.

Responsibilities

• Manage Customer Operations’ Shared Inbox & Phone enquiries

• Open and close service requests, ensuring timely closure and accurate reporting

• Log complaints and coordinate warranties

• Manage service contracts within JDE, including both billing and work order creation

• Maintain the MOD dashboard and coordinate execution with in-house and third-party technicians

• Complete weekly invoicing of service jobs and promptly issue credits

• Develop and maintain internal and external relationships to support business operations and achieve critical metrics

• Collaborate with the Manager and other collaborators to overcome any obstacles hindering timely task completion

Key Requirements

• Outstanding customer service and administrative skills

• Proven experience in managing service-related orders and customer complaints

• Strong data management skills to ensure accuracy in reviewing open work orders, MODS, and service contracts

• Ability to maintain compliance with all legislative requirements, both internally and externally

• Experience in developing and implementing standard methodologies within a technical service function

• Excellent communication and collaborative skills to work effectively with both internal teams and customers

• Familiarity with JDE or similar systems is desirable.

Why Baxter?

At Baxter ANZ, we are focused on being a Best Place to Work where our people can be their authentic self, feel valued and respected. We are committed to a culture where all employees can collaborate and work together effectively. Relationships are a key component in how we operate in Baxter and we share the common traits of being reliable, ethical, caring, having empathy, actively listening to our colleagues as well as being open minded to new ideas and perspectives. Baxter is an organisation that makes inclusion and diversity a priority and that seeks to promote and improve gender equality in the workplace.

Baxter is proud to be recognized as an Inclusive Employer by the Diversity Council of Australia. We are also committed to delivering support structures for working families; stronger actions to address pay inequalities; and strategic recruitment and promotion practices that help to encourage the full participation of all people at work.

Baxter is an equal opportunity employer and makes employment decisions without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law. Baxter encourages applicants of all ages.

#li-baxgen

#LI-JB1

#ind-anz

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.