Customer Care Administrator - RODANO (Milano)

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

As a Front Office Customer Service representative at Baxter, you will be at the forefront of our mission to deliver world-class healthcare solutions. This role offers an outstanding opportunity to interact directly with our clients and patients, providing the highest level of customer service and support.

WHAT YOU'LL BE DOING:

• Respond and filter incoming communications

• Co-operate to Plan service activities with available system tools

• Ensure the shipment of the machines and the receiving to the customer and Co-operate to solve the shipment problems and support sellers and technicians

• First point of contact from customer side to manage Vaporiseurs - APD and Infusion

• Ensure the tracking history of the devices managed in the technical service

• Link customers to available technical specialists when needed

• Co-operate to keep the system database GSP/BOOST and JDE updated while following available guidelines / procedures and processes and prepare the required report.

• Co - operate to execute processes where customer care is part of the target audience

• Ensure the complaint management

• Manage all EDI errors JDE/GSP/BOOST for field organization

• Co-operate with the local Service organization and supporting functions to support local objectives

WHAT YOU'LL BRING:

• Proven experience in a customer service or front office role.

• Outstanding communication and interpersonal skills.

• Strong organizational abilities with keen attention to detail.

• The ability to successfully implement solutions and resolve issues effectively.

• Proficiency in using office software and equipment.

• A positive attitude and the ability to work collaboratively within a team.

• The ability to determine priorities and manage time effectively.

• Good knowlede of English. Greek language knowledge is a plus.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.