Sr. Specialist – HR Operations GBS

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

The future of HR Operations is being redefined at Baxter. Across the company, HR is unlocking new ways to deliver value — not just through processes, but through experiences that empower people and build confidence. This is a moment of transformation, and HR Operations is at the center of it.

We are shaping a world‑class HR Operations organization that blends scale, precision, and innovation. By harnessing technology and process excellence, we are creating solutions that strengthen compliance, accelerate change, and elevate the employee journey. Joining Baxter means stepping into a role where your expertise will directly support employees worldwide and help define what great looks like.

Your Role in the Transformation

As a Sr. Specialist in HR Operations GBS, you will act as a subject matter expert, managing ServiceNow queues, auditing transactions, and ensuring SLA commitments are met. You will process complex HR cases, maintain SOPs, and partner with HRBPs and onshore teams to deliver accurate, consistent, and trusted HR services. This role places you at the center of Baxter’s transformation, where your expertise will strengthen processes, elevate compliance, and enhance the employee experience.

What You’ll Drive and Deliver

• Work as SME for the Pre‑Payroll and HR domain with complete understanding of Workday (Employee Data Management), solving employee queries and complex cases.
• Provide world‑class customer support to employees through phone, chat, email, and ticketing platforms.
• Manage end‑to‑end HR operations including onboarding, employee records, confirmations, internal movements, exits, and offboarding.
• Ensure accuracy and timeliness of employee data in Workday.
• Own documentation, letters, contracts, amendments, and employment records.
• Act as the primary owner for Workday data integrity, audits, and reporting.
• Support system enhancements, UAT, automation, and continuous improvement initiatives.
• Generate periodic HR reports and dashboards for leadership and compliance.
• Partner with Payroll, Finance, and external vendors to ensure timely and accurate payroll processing.
• Guide the team in decision‑making and process improvement initiatives.
• Keep quality parameters and SLAs intact.
• Drive HR process standardization, simplification, and automation.
• Support creation and maintenance of Knowledge Articles, SOPs, and employee handbooks.

What You’ll Bring

• Excellent communication skills in English, written and verbal.
• Hands‑on Workday experience (transactions, business processes, reporting) is mandatory.
• Strong process and system orientation with proven compliance and audit management.
• Effective communication and presentation skills.
• Initiative‑driven, with a project mindset.
• Analytical mindset with focus on process improvement; automation skills are a plus.
• Project management experience.
• Flexibility to work in rotational shifts (Europe & Americas).

Your Background

• Graduate in any discipline.
• Lean certification (preferred).
• 8–10 years of experience in HR Operations or Shared Services.
• Minimum 2 years of experience in a similar role supporting North Americas.

Work Schedule

This role operates on rotational shifts across regions. Working hours will vary depending on shift schedules, requiring adaptability to support operations seamlessly across Europe and the Americas.

At Baxter, this role is more than a position in HR Operations — it is a chance to be part of Baxter’s global transformation. As we redefine how HR delivers value, your expertise will support processes, strengthen compliance, and elevate employee experience across regions. The work you do here will not only drive operational excellence but also set new benchmarks for what great looks like in HR. At Baxter, you will grow, contribute, and leave a lasting mark on the future of our people and our business.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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