Service Operations Manager

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

This is where your leadership drives operational impact.

You will lead service delivery across multiple locations, ensuring performance, compliance, and financial targets are consistently achieved.

Your role at Baxter

This is where you take ownership of service performance at scale.

As Manager, Service Operations, you will oversee a geographically distributed service organization, driving operational efficiency, financial results, and service quality. You will partner with cross-functional teams to align service delivery with commercial objectives and ensure customer commitments are met.

Your team

You will lead a multi-site technical service team supporting customers across the region. The team works closely with sales, marketing, and operations to deliver reliable service and maintain long-term customer partnerships.

What you’ll be doing

• Lead and manage service operations across multiple sites, ensuring alignment with defined performance metrics
• Drive KPIs including preventative maintenance compliance, service response times, equipment uptime, and first-time fix rates
• Manage financial performance, including Fee-for-Service revenue, cost targets, and service contract renewals
• Develop and execute operational plans for service delivery, resource allocation, and equipment support
• Partner with sales and commercial teams to support revenue growth and customer service strategies
• Oversee service contract execution and ensure adherence to contractual performance requirements
• Monitor service metrics including turnaround time, open calls, and repair completion timelines
• Ensure compliance with regulatory requirements, company SOPs, and safety standards across all operations

What you’ll bring

• Bachelor’s degree
• 7+ years of experience in service operations, service delivery, or related field
• Experience managing multi-site or geographically distributed operations
• Experience with KPI management, including SLA performance, equipment uptime, and service delivery metrics
• Experience managing operational budgets, cost controls, and revenue targets
• Experience with service contract management, including renewals and performance tracking
• Knowledge of regulatory compliance, audit processes, and operational standards
• Ability to travel up to 30%

We understand that compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated salary range for this position is $116,480.00 - $160,160.00 CAD annually, which reflects base salary as well as estimated target payout under the Management Incentive Compensation Plan. Individual pay will be determined based upon skills, expertise and experience, and the incentive, which is contingent upon company and individual performance outcomes. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

This posting is for a current existing vacancy within our organization. We are actively seeking qualified candidates to fill this open position. If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position. Information submitted as part of the job application process will be kept on file for 3 years from the date of submission in accordance with legislative requirements.

As part of our recruitment process, Baxter Corporation may use AI tools to assist screening candidates and assist in evaluating candidate qualifications. All final hiring decisions are made by the hiring manager and recruitment team.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.