Senior IT Specialist, Executive Support

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Your Role:

This role is a chance to become the go‑to technology partner for Baxter’s executive leadership team — the people steering a global healthcare company whose products literally save and sustain lives. You’ll be embedded in the heart of the organization in Deerfield, providing white‑glove support to the CEO, his direct reports, and board members. The work is hands‑on, varied, and highly visible: supporting quarterly earnings calls, board meetings, town halls, and major leadership events; troubleshooting everything from Windows and Mac devices to Cisco Telepresence and AV setups; and ensuring that every executive interaction with technology feels seamless. It’s a role for someone who thrives under pressure, stays calm when plans change, and enjoys being the person everyone trusts when the stakes are high.

What makes this opportunity special is the team and the culture you’d be joining. The hiring manager, has been with Baxter for more than 13 years and is known for developing people, creating stability, and fostering a genuinely supportive environment. You’ll partner closely with a fellow Senior IT Specialist, sharing responsibility for 24/7 executive support, rotating on‑call coverage, and occasional travel to off‑site leadership meetings — typically a handful of trips per year. The team values problem‑solvers who communicate well, think on their feet, and bring a continuous‑improvement mindset. And because you’ll build long‑term relationships with executives and their admins, this is a role where you can grow deep expertise, influence how VIP support is delivered, and see firsthand how Baxter’s mission comes to life through patient stories, product demos, and company‑wide events. It’s a rare blend of technical challenge, visibility, and purpose.

This role is fully onsite in Deerfield, IL, five days a week, with on‑call coverage every other weekend.

What You'll Be Doing:

• Provide on‑site IT support for Baxter’s Deerfield corporate headquarters.

• Deliver 24/7 white‑glove support to executives, board members, and VIP users.

• Troubleshoot Windows, MacOS, mobile devices, AV systems, Cisco Telepresence, printers, and network‑related issues.

• Lead white‑glove onboarding for new executive hires and ensure a seamless technology experience.

• Support on‑site and off‑site board meetings, leadership meetings, earnings calls, and major corporate events.

• Manage SharePoint sites and assist with process improvements that elevate VIP support.

• Drive adoption of new technologies and contribute innovative ideas for hardware and software usage.

• Mentor IT team members and collaborate with partners across Deerfield, Round Lake, and global sites.

• Oversee asset management, print server queues, software upgrades, and root‑cause analysis for recurring issues.

• Provide AV and IT setup for town halls and other high‑visibility corporate events.

What You'll Bring:

Preferred Technical Skills & Tools:

• ServiceNow, Windows OS, Endpoint hardwares

• Collaboration tools: Teams, Zoom, Webex, OneDrive, AppSpace

• Administrative platforms: Cassinfo, Workday, Adobe Admin

• Familiarity with remote support tools and enterprise mobility management

• Knowledge of network fundamentals and troubleshooting

Preferred Qualifications:

• Strong understanding of ITIL processes and incident management

• Experience with VIP support in a corporate environment

• Superb communication and interpersonal skills for executive interaction

• Strong documentation and process improvement skills

Additional Expectations:

• Ability to travel occasionally for off-site executive meetings and events

• Flexible to work extended hours or weekends for critical executive support

• Strong problem-solving and analytical skills

• Familiarity with cybersecurity best practices for endpoint devices

• Experience in vendor coordination for AV and hardware support

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $104,000.00 to $143,000.00 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based upon location.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.