Marketing Process & Operations Manager

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Your role:

Our Marketing Operations team sits within the Corporate Marketing function and serves as a globally focused, enterprise team responsible for advancing marketing capabilities at Baxter and improving how marketing works across the organization. 

Reporting to the Director of Marketing Operations, you will improve marketing efficiency, effectiveness, and ROI through process optimization, change management, and adoption of marketing technology. You will partner cross-functionally with the Marketing Technology Manager and commercial teams to identify opportunities for improvement and to ensure tools and processes are embedded into daily work and sustained over time.

What you’ll be doing:

• Identify and work cross functionally to address adoption gaps, operational friction points, and measurement blind spots that limit marketing performance

• Improve and standardize core marketing processes to increase efficiency, reduce rework, and ensure investments translate into measurable outcomes

• Partner with the Marketing Technology Manager on rollout plans for new tools, enhancements, and evolving capabilities, including adoption targets and benefits realization measures

• Lead change management tied to process and technology evolution, ensuring changes are embedded into day-to-day workflows and supported by clear metrics, reporting, and feedback loops

• Partner closely with business unit marketing, sales, and commercial excellence teams to align on shared outcomes

• Act as a clear, consistent communicator for how marketing tools and processes work, who owns what, and where teams go for support

• Support training sessions, walkthroughs, and enablement activities to ensure global teams understand new tools and processes

• Maintain and evolve a centralized library of marketing tools and processes to mitigate knowledge loss from turnover and organizational change

What you’ll bring

• Bachelor’s degree in Marketing, Business, Operations, or a related field

• 5+ years of experience in marketing operations, MarTech, process improvement, or related roles

• Strong process mindset with hands-on experience improving how teams work and translating improvements into measurable business impact. Experience with Lean principles and Kaizen-driven continuous improvement is a plus.

• Demonstrated experience supporting change and rollout of new tools, processes, or capabilities

• Clear, confident communicator comfortable training and aligning nontechnical stakeholders

• Experience partnering across marketing, sales, and enterprise teams in a matrixed organization

• Strong analytical skills with the ability to turn data into actionable insights

• Highly organized and adaptable, with the ability to operate effectively in a global, fast evolving environment

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $112,000 to $154,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.