Director, IT - Business Relationship Manager, GBS Order-to-Cash

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Your Role at Baxter

We’re seeking a Director, Business Relationship Manager (BRM) to lead a new end-to-end philosophy starting with Order-to-Cash (O2C) relationship between Global Business Services and Technology—unifying demand into a clear, absorbable program structure for engineering and product teams and positively impacting free cash flow through end-to-end capability outcomes (quote → order → fulfillment → invoice → cash).

This leader operates as a program leader, connector, orchestrator, and navigator—the hallmark of a modern BRM—aligning stakeholders on outcomes and ensuring that O2C products, data, and services deliver measurable value.

This role will be based in our Deerfield HQ to remain close to business partners, with periodic global travel to GBS hubs and major operations sites.

What You’ll Be Doing:

Lead Value Realization for O2C

• Own the O2C value case alongside GBS leaders, Finance, Commercial, Supply Chain, and Engineering—translating business objectives into product/capability roadmaps and GPS aligned outcomes that move free cash flow, DSO, invoice accuracy, and touchless order rates.

• Shape, prioritize, and govern demand through a consistent BRM engagement model (intake → triage → demand shaping → portfolio prioritization → release planning → value tracking) that engineering can absorb without firefighting.

Architect a Consistent BRM Engagement Model

• Stand up a “one door” intake and engagement model (e.g., ServiceNow workflows) with clear decision rights, SLAs, and red/green status discipline—no yellow—so ideas become funded initiatives or parked hypotheses with transparent rationale.

• Facilitate an annual client partnership plan with O2C business owners: goals, current state analysis, joint initiatives, KPI targets, and quarterly value checkpoints.

Drive GPS Cadence and Kaizen

• Run monthly O2C value reviews (green/red), removing obstacles and converting reds to green; embed Kaizen cycles that simplify processes, improve cycle times, and strengthen on time to promise performance.

• Partner with People Leaders to build BRM capability and behaviors in line with Baxter’s inclusive culture and GPS expectations.

Align End-to-end Capabilities & Tech Stack

• Orchestrate cross functional delivery across ERP (SAP/Oracle), CRM/CPQ (Salesforce/Microsoft), EDI/Order Capture, Billing/Collections/Credit, Service Management (ServiceNow), Integration (MuleSoft/Boomi), Data & Analytics (Power BI/Tableau), RPA/Workflow, and Master Data—always focusing on outcomes over activities.

• Champion data quality and master data governance to reduce order holds, invoice rework, and deduction leakage.

Represent Baxter to Stakeholders

• Serve as the strategic interface between Technology and O2C business partners; co‑create strategy, share ownership for results, and communicate progress with clarity and courage.

• Engage GBS hubs (Heredia, Gurugram, Kuala Lumpur, Warsaw) for global adoption and continuous improvement; travel as needed to build relationships and accelerate value.

What You’ll Bring

• BRM Mastery: Proven experience as a BRM/strategy interface leader across global, complex organizations—able to evolve culture, build partnerships, drive value, and satisfy purpose.

• O2C Domain Expertise: Deep understanding of order capture, fulfillment, invoicing, cash application, credit/collections, and disputes; knows how technology, data, and process design move cash.

• Operating Cadence Builder: Track record establishing portfolio governance and value realization frameworks that engineering teams can absorb.

• Tech Fluency: Comfort across ERP/CRM/EDI/Billing/Service Management/Integration/Data/RPA/MDM; able to align platforms to outcomes, not the other way around.

• Influence & Communication: Executive presence, crisp storytelling, and a high say/do ratio—you build trust by delivering what you promise.

• Continuous Improvement Mindset: Experience with Lean/Kaizen and ITIL‑aligned relationship management practices; you turn friction into flow.

Stakeholders You’ll Partner With:

• GBS O2C Leadership (tower leads and process owners)

• Commercial/Customer Operations (order entry, pricing, contracts)

• Supply Chain/Logistics (fulfillment, delivery)

• Finance (credit, collections, cash application, disputes)

• Engineering & Product (platform owners, data, automation)

• Regional GBS Hubs (Heredia, Gurugram, Kuala Lumpur, Warsaw)

Education and Qualifications:

• Bachelor's degree in Computer Science, Information Systems or a related field required

• 10-15+ years of experience in IT with direct experience delivering large scale programs

Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a required minimum number of days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission. The flexible workplace policy is subject to local laws and legal requirements. At its discretion, Baxter may decide to adjust, suspend, or discontinue as business needs change.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated pay range for this position is $184,000-$253,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less within the anticipated range based upon market data and other factors, all of which are subject to change.

Individual pay is based upon location, skills and expertise, experience, and other relevant factors. This position is also eligible for a discretionary bonus. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

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