Customer Service and Inventory Specialist

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

The Role: Customer Service and Inventory Specialist

A great opportunity has become available for a Customer Service and Inventory Specialist to join Baxter at our Christchurch site (Wigram) on a 12-month fixed-term contract.

Reporting to site Team Leader, the main purpose of this position is to ensure accurate and timely processing of documentation in conjunction with customer service, clerical support, and duties to ensure efficient stock availability for production demands.

Hours: 9:00 am – 5:30 pm

Your key responsibilities will include:

• Manage the receipt and processing of customer orders.

• Check orders for completeness – legibility/ patient details/ drugs/ diluents/ delivery details etc. Clarifying details with customer if any aspects of the order are unclear

• Complying with regulatory requirements of GMP and EH&S.

• Working with staff and couriers to track on time delivery of orders to key customers.

• Liaising with customers regarding order, dispatch, and account enquiries.

• Assist in capturing customer complaint reports regarding product, delivery and service issues and raising credits/debits when required.

• Use of standard computerised programs such as MS Word, Excel, and Access to provide clerical support and maintain information databases.

• Drafting public holiday customer letters

• Raising purchase orders and receipting invoices into procurement system

• Receiving and moving inventory into computerised systems

• Assisting with stock counts to ensure accurate and completed on time.

• Co-ordinating dispatch and transport of goods

• Other duties as required

Essential Skills & Qualifications

• Professional and pleasant verbal skills required for telephone communication with customers.

• Good written communication with high attention to detail with the ability to work autonomously

• Ability to demonstrate compassion and empathy

• Experience working in a similar role within a fast-paced environment, preferably the Healthcare/Medical industry.

• Ability to manage your time, work under pressure and meet deadlines

• Take initiative and be adaptable to change

Operational hours are Monday to Friday between 7:30am - 6:00pm. Flexibility with hours is required along with the chance of overtime.

To apply for this position, applicants must be NZ citizens, NZ permanent residents or have unrestricted visas.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.