Analyst, Customer Service

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Your role at Baxter:

Order management - process and follow up on new sales orders from customers and intercompany orders up until timely delivery (complete order cycle).

Process and manages customer complaints until resolution and follows up a corrective action plans. Has knowledge of order to cash process, quality management system, international commerce and compliance to perform the functions of the job.

What you'll be doing:

1. Accountable for order entry and management of all new sales orders (National and international) received from customers or sales rep. for all business units (FLC / PSS & GSS) in our ERPs, following existing procedures.

2. Accountable for the product allocation for the sales orders by the production plants.

3. Accountable for “Quality of Service” complaints processing and management, following existing procedures.

4. Processes customer’s request for Return Material Authorization (RMA) and provide RMA status information as needed.

5. Provides customers orders statuses regularly or when required.

6. Provides proactive communication to both internal and external customers of sales orders status

7. Acts as main point of contact of distributors for their EXW orders

8. Understands local distribution and billing government requirements needed to do business in the regions they support

9. Process FLC orders in the ESKER system for Purchase Order Automation.

10. Work with 3PLs, brokers, and agents in supported countries

11. Recommends changes to established processes to keep building a continuous improvement culture.

12. Ensures compliance of all internal policies and procedures related to order to cash process

What you'll bring:

• Bachelor’s Degree: Industrial Engineering, Business Administration, International Commerce, Logistics.

• 1+ years of experience in customer service, international trade and planning area.

• Knowledge on international commerce (which includes payment terms and Incoterms)

• Fluency in English - B2/C1

• Functional knowledge of Excel, Word, Office365 or equivalent applications. SAP, JDE.

#LI-BAXGEN

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.