Customer Service Representative

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

We are looking for a Customer Service Representative based in Lisbon.

As a Customer Service Representative at Baxter, you will have the unique opportunity to have a significant impact on our customer service department. In this substantial role, you will collaborate with different teams such as Logistics, Sales and Quality to consistently provide exceptional customer experience. Your contribution will play a vital role in supporting our customers in Portugal and contributing to our organization's success.

If you would like to work in a place together with dedicated and dynamic people whose primary focus is to save and sustain lives and your work values focus on speed, simplicity, courage and collaboration, then we would love to hear from you!

What you will be doing:

• Answer customer inquiries which involve responding to questions via phone, email or chat in a timely manner.
• Provide product features, service, pricing and availability information to customers.
• Process orders entry into ERP system, handle invoices and confirm transactions.
• Facilitate seamless communication and collaboration among both internal and external parties involved, addressing concerns and handling complaints as needed to ensure great customer experience.
• Manage emergency shipments and resolve problems related to shipment of products, returns, credit notes in a timely and effective manner.
• Follow up with customers on the level of satisfaction with the service provided.
• Thoroughly document in the CRM or appropriate systems all inquiries and customer interactions in adherence with company procedures and update customer records, keeping contact and account details accurate.
• Handle returns while ensuring an appropriate returns process record.

What you will bring:

• Previous experience in Customer Service, remote of physical, in a multinational matrix preferably.
• Proven experience in invoicing activities.
• Good knowledge of MS Office, including Excel.
• Able to communicate effectively in English and Portuguese required and fluency in Spanish desirable.
• Able to prioritize and handle multiple task efficiently.
• Positive attitude, collaborative and able to adapt.

Why do you want to work at Baxter?

• Permanent job in a hybrid working model (3 days office/ 2 days home work)
• Competitive compensation and benefits package
• Professional development opportunities
• High importance placed on work life balance
• Dedication to growing and developing an inclusive and diverse workforce

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

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