Technical Service Supervisor

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Key Responsibilities:

• Lead and manage the technical service team in terms of installation, trouble-shooting, preventive and corrective maintenance of machines at hospital.
• Develop and direct implementation of plans to achieve service goals that support the objective of the business served.
• Develop constructive relationship with each business served and ensure such relationship exist throughout the technical services organization. Troubleshoots problems and develop bridge-building solutions that improve these relationships.
• Manage technical service support to distributors in the region and maintain high level service level to end customers.
• Ensures the effective management of expenses, time and inventory to ensure optimal use of resources.
• Ensure provision of effective formal training as well as development of professional skills and behaviors for subordinates.
• Work with internal and external resources to resolve problem of high complexity.
• Exerts considerable influence on technical services objectives and long-range goals.
• Understand customer issues and work with the businesses to resolve problems with product, procedures and policies, driving change where necessary to resolve these issues.
• Constantly analyzes changing business and customer needs and plans organizational or system changes to address these changes.
• Develop and effectively manage systems with a high degree of responsiveness and flexibility to meet the service and information needs of customers and management.

Requirements:

• Bachelor’s Degree in Engineering.
• Minimum 7-8 years of experience managing, directing and planning of field service in a medical device company.
• Familiar with Malaysian Standard MS2058-2009.
• Team player with positive work attitude.
• Strong analytical and conceptual skills and good communication skills.
• Willing to travel frequently within Malaysia.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

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