Regional Service Delivery Leader Americas GBS

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Your role at Baxter

This individual will be responsible for the leadership of Baxter’s Global Business Solutions shared service centers in the Americas region. The role will have direct oversight of the service delivery teams at the regional centers including the accounts payable, credit, collections, accounts receivable and other services provided by GBS. The role will be responsible for GBS scope expansion in the region, ensuring services meet process policies, controls, service levels for speed, accuracy and quality. The individual also has oversight of outsourced processes should processes be outsourced to a service provider in the future. The individual will also be responsible for the shared service sites and providing oversight and support to the teams hosted at the shared service centers. The individual will report directly to the VP – Global Business Solutions and the position is expected to be based in San Jose, Costa Rica.

The GBS service delivery team for the Americas is comprised of approximately 200+ individuals primarily located in the Baxter Business Service centers along with retained local country resources supporting the business units. The individual in this role will partner closely with other leaders in our GBS team, Finance, Procurement, Information Technology teams and the business segments and stakeholders.

What you’ll be doing:

• Administer the operations of Baxter’s captive shared service centers supporting the Americas.
• Lead the operations of Baxter’s accounts payable, credit, collections, accounts receivable and other services provided by GBS including relationship management with an outsourced service provider and business unit stakeholders.
• Deliver year over year productivity savings across the centers and drive cost-savings initiatives and working capital (DPO and DSO) improvements, working cross-functionally with other leaders in finance and procurement.
• Drive compliance with internal controls performed by operational finance functions.
• Build strong teams through motivation, direction, holding individuals accountable and providing challenging work.

What you'll bring:

• Experience driving process reengineering and automation initiatives.
• Flexibility for international travel.
• Proven ability to work effectively under pressure & meet deadlines.
• Proven leadership, management and motivational skills.
• Strong business acumen and judgment as well as understanding of relevant business environment.
• Ability to effectively influence and drive consensus with diverse stakeholders; demonstrated ability to manage multiple competing priorities.
• Strong negotiation, interpersonal communication, collaboration, and presentation skills.
• Ability to effectively assemble and manage both ongoing staff and cross-functional teams as required.
• Decisive leadership, with ability to generate ideas, develop alternatives, rapidly decide upon best course of action and drive implementation of that decision.
• Strong coaching skills and proven ability to effectively develop talent.
• Deep experience in key process competencies of business process and data management, prospect to cash, source to pay, account to report, hire to retire, internal controls, and financial analysis.

Qualifications:

• Bachelor’s Degree is required; Concentration in Finance is desirable
• MBA, CPA, and/or Six Sigma Certification is desirable
• Demonstration of key finance competencies and qualifications
• Experience managing shared service centers, BPO and operational teams globally

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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