Sr. Associate – HR Operations GBS

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

The future of HR Operations is being redefined at Baxter. Across the company, HR is unlocking new ways to deliver value — not just through processes, but through experiences that empower people and build confidence. This is a moment of transformation, and HR Operations is at the center of it.

We are shaping a world‑class HR Operations organization that blends scale, precision, and innovation. By harnessing technology and process excellence, we are creating solutions that strengthen compliance, accelerate change, and elevate the employee journey. Joining Baxter means stepping into a role where your expertise will directly support employees worldwide and help define what great looks like.

Your Role in the Transformation

As a Sr. Associate in HR Operations GBS, you will handle transactional tickets on Workday, ensuring SLA commitments are met while supporting employees through chats, calls, and queries across Tier 1/2. You will manage queue operations, resolve HR inquiries, and collaborate with HRBPs and onshore partners. This role places you at the heart of the employee experience, where your accuracy and responsiveness will build trust and strengthen Baxter’s HR service delivery.

What You’ll Drive and Deliver

• Provide customer support through chats, phone, email, or tickets on HR topics including Pre‑Payroll, Staffing, Employee Data Management, Benefits, and Workday processes.
• Manage end‑to‑end HR operations: onboarding, employee records, confirmations, internal movements, exits, and offboarding.
• Support creation, updates, and storage of HR documentation such as letters, contracts, amendments, and employment records.
• Contribute to system enhancements, UAT, automation, and continuous improvement initiatives.
• Uphold quality standards and consistently meet or exceed operational indicators.

What You’ll Bring

• Excellent communication skills in English and Spanish.
• Hands‑on Workday experience (transactions, business processes, reporting) is mandatory.
• Strong process and system orientation with proven compliance and audit management.
• Effective communication and presentation skills.
• Analytical mindset with focus on process improvement; automation skills are a plus.
• Customer service experience with issue‑resolution mindset.
• Flexibility to work in rotational shifts (Europe & Americas).

Your Background

• Graduate in any discipline.
• 2+ years of experience in a similar role.
• Lean certification (preferred).

Work Schedule

This role operates on rotational shifts across regions. Working hours will vary depending on shift schedules, requiring adaptability to support operations seamlessly across Europe and the Americas.

At Baxter, this role is more than a position in HR Operations — it is a chance to be part of Baxter’s global transformation. As we redefine how HR delivers value, your expertise will support processes, strengthen compliance, and elevate employee experience across regions. The work you do here will not only drive operational excellence but also set new benchmarks for what great looks like in HR. At Baxter, you will grow, contribute, and leave a lasting mark on the future of our people and our business.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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