Business Analyst, Asia

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Installed Base Management

• Collaborate, gather & Drive regional initiatives for Installed Base (IB) management & working closely with commercial teams & distributors/customers to build, maintain Install base for Greater Asia
• Work with EMEA/APAC Teams to undertake IB management, work with relevant teams to represent Greater Asia, strong collaboration with Greater Asia Technical and Commercial stakeholders to gather, validate and ensure healthy IB Is maintained in reports/ERP
• Analyze the IB, providing insights to Technical, Service Commercial (inside sales) and Commercial stakeholders ; Provide the insights & information to TS Teams to help understand growth opportunities
• Work through complex systems/ERP & Power BI reports, assist with data accuracy for deep dive analysis to maintain IB data in timely manner
• Use data visualisation tools (e.g., Power BI, Tableau) to present insights to stakeholders, supporting their data-driven decisions.
• Understand and analyze the products, market, competition, and emerging customer needs specific to the Greater Asia region..
• Work directly with Partners & Commercial Excellence team to drive projects for Baxter organization to meet regional and company objectives
• Track key performance indicators (KPIs) for customer satisfaction (NPS) and operational efficiency to improve service excellence

Field Action

• Co-Create Field Action plan with Global and EMEA/APAC Field Action teams to provide relevant information for Greater Asia markets. Represent Greater Asia teams with SME for FA strategy meetings to ensure relevant information is provided by countries
• Work closely with Subject Matter Experts (SME) to ensure country plans, installed base info is accurate
• Provide meaningful insight to QA teams for data accuracy,
• Coordinate with SME for ordering kits, tools, training & relevant materials with Global FA Teams
• Work directly with Partners/customers to ensure FA information accuracy & clear understanding of actions needed. Ensure partners engineers are providing regular updates as per FA timelines
• Work with Global FA teams & SME for regular updates, on time execution, closure & reimbursement / cross charges are filed in timely manner 

Spare Parts Management

• Ensure that prices for spare parts and contractual or ad hoc service offering are coordinated within the region working with regional and global spare parts teams.
• Supervise &  control of local (workshops and car stocks) spare part inventory to optimize inventory value, related reserves and discards and maximize turns.
• Ensure efficient and effective customer experience, Enhance customer service level and TS productivity through monitoring of service spares support with KPIs and performance and improvement of planning processes.  
• To collaborate closely with service providers, service distributors and/or self-service customers to ensure optimum inventory, parts planning/management, EOS planning & execution
• Work with global team on key initiatives, projects to improve spare parts planning, management & execution. Be key contributor for region to voice out market dynamics, key requirements and be part of project team for transformation projects to improve service delivery & excellence
• Provide timely reporting, analysis and identify improvement areas to TS management, working closely with workshops, service providers, distributors/partners for service excellence, aligned with regional and global priorities.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

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