Analyst, Customer Service

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

This is where you save and sustain lives.

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics, and in the home. For over 90 years, we have pioneered significant medical innovations that transform healthcare. Together, we create a place where we are happy, successful, and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your role at Baxter:

As a Analyst, Costumer Services you’ll preserve and sustain lives by managing customer interactions related to requirements such as order scheduling and dispatch (including reverse logistics), product and service complaints, adverse events, medical inquiries, and technical support for machines. Ensure compliance with customer requirements in terms of service and quality, aligned with the organization's objectives and policies. Additionally, provide comprehensive customer guidance, understand their demands and additional needs according to their structure, and actively participate in related improvement projects and initiatives.

What you’ll be doing:

• Provide effective telephone consulting to resolve customer issues.
• Document customer and patient complaints on technological platforms to ensure traceability of equipment performance.
• Document and escalate service, product, and/or critical event issues reported by patients and customers in a timely manner.
• Drive value-added projects with the areas involved in the medical equipment flow to patients and customers, ensuring an efficient reverse logistics cost.
• Identify compliance and legal risks for the company in the country/cluster.
• Ensure compliance with Local Health Regulations (COFEPRIS), regulations in export countries, international standards ISO 9001 / ISO 13485 (latest version), and corporate requirements.
• Compliance with Good Distribution Practices (GDP) and applicable Standard Operating Procedures (SOPs).
• Provides proactive communication to both internal and external customers of sales orders status

What you’ll bring:

• Bachelor's degree in administration, International Relations, IT, Accounting, Psychology, or related fields.
• Minimum of one year in customer service.
• International commerce.
• Participation in Voice of the Customer programs.
• Knowledge of Local Health Regulations (COFEPRIS) and international standards ISO 9001 / ISO 13485.
• Microsoft Office (Advanced Excel).
• ERP Systems (Preferably JDE).
• Fluency in English.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

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