Assoc. Dir., Technology Delivery and Operations

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

The Technology Delivery and Operations, Pharma IT Leader, is accountable for the delivery of all Pharmaceuticals Segment-based applications that enable our Segment teams to grow their market while meeting their profitability objectives.  In this leadership role, you will manage a mixed model of internal resources and external partners to support as well as create new applications to maintain and grow our business.  The leader will be accountable for the delivery of differentiating technology capabilities of a Segment across different domains such as sales, marketing, customer service, manufacturing, digital product platforms, and other functions as required for differentiation in a Pharmaceuticals Segment

The role is a part of the Pharma IT leadership team and will be a peer to Pharma IT business relationship managers and our Segment solution and product management team, while working with corporate IT functions that own enterprise platforms and applications.  The role will need to help bring balance by ensuring that we utilize Segment-specific development only when delivering Segment-specific and differentiating capabilities while advocating for enterprise products and platforms when differentiation doesn’t create business value.

Responsibilities

• Accountable for the delivery of Segment-specific solutions and capabilities that are not part of the product portfolio or enterprise platforms and applications.
• Accountable for budget management of all Segment-specific projects and application support (both internal and external) for Segment applications not managed as a platform service or enterprise application.
• Responsible for the optimization of the delivery model for new development in the Segment.
• Owns the solution design and architecture for all Segment-specific applications.
• Continually pursues the rationalization of applications with redundant capabilities and finds the right balance of Segment application needs versus features in global products and platforms, working across Segment product owners and enterprise technology leaders to make that determination.
• Works with the centralized IT-sponsored strategic vendor management team to provide constant input into vendor reviews and strategic vendor discussions to optimize the value we receive from our primary vendor relationship. Active participant and influencer in our operational and QBR meetings with our primary support partner.
• Well informed about the relationships of our software vendors and accountable for secondary managed service providers not managed centrally and are particular to the assigned Segment.
• Manages a team of internal and external resources in support of the above activities.

Qualifications

• Bachelor’s degree.
• Strong foundations of the pharmaceutical industry – small molecules and formulation (R&D, manufacturing, quality, GxP norms,)
• Sound working knowledge of Pharma IT ecosystem at enterprise and plant-levels (incl. LIMS and MES)
• 10+ years of experience in managing third-party IT providers.
• 10+ years of experience managing people.
• Prior responsibility with +$2 million/year capital products/projects
• Technical Acumen to convey and collaborate around the development of the desired functionality particularly with cloud applications.
• Strong understanding and working experience with Agile approach and culture.
• Ability to work with multiple geographies in a multicultural environment
• Excellent customer-facing written and oral communications skills.
• Ability and maturity to communicate and manage stakeholders up to the highest levels of the organization globally, regionally and locally
• Excellent Functional Process Knowledge/Business Acumen for their subject matter area

Desired Characteristics:

• Strategic and tactical thinker with strong operational governance skills
• Ability to rationalize and relate business needs with IT solutions
• Curious with strong research and analytical skills to substantiate technology decisions
• Proven analytical and problem resolution skills
• Solid digital/technical skills foundation
•  High on empathy and ability to negotiate and drive feasible objectives and outcomes
• Proactive responsible manager, able to set action plans for their team
• Ability to influence and build consensus with business, other IT teams and global senior leadership
• Strong oral and written communication skills
• Excellent interpersonal communication and leadership skills
• Proven managerial skills, particularly in a matrixed environment

At Baxter, we offer a dynamic and future focused work environment offering workplace flexibility, additional annual leave and a strong value driven culture.
Baxter is committed to supporting the needs for flexibility in the workplace. We do so through our flexible workplace policy which includes a minimum of 3 days a week onsite. This policy provides the benefits of connecting and collaborating in-person in support of our Mission.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

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