Sales Operations Supervisor

This is where your work makes a difference.

At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond.

Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results.

Here, you will find more than just a job—you will find purpose and pride. 

Your Role at Baxter

THIS IS WHERE you lead a high‑performing customer support team to deliver exceptional service.

As the Capital Call Center Supervisor, you will oversee the daily operations of the Capital Call Center, ensuring customers receive timely, accurate, and efficient support. You will manage a team of nine Customer Service Administrators and ensure all customer calls, proposals, and purchase orders are processed with precision. You will also own key service metrics, lead process improvements, and coordinate with cross‑functional teams to support seamless order flow and customer satisfaction.

Home Base: On‑site within designated Hill‑Rom/Baxter location

Your Team

Our Customer Service team is the frontline connection between Baxter and the providers who use our capital products every day. We take pride in supporting clinicians, sales partners, internal departments, and ultimately patients through fast, accurate, and compassionate service.

You’ll join a collaborative, detail‑driven team that values communication, problem‑solving, and continuous improvement. You’ll work closely with Order Management, Customer Support, Sales, Distribution, Manufacturing, and other partners to ensure every order and inquiry is handled with excellence.

What You’ll Be Doing

• Overseeing call‑center performance metrics, including service‑level factor, abandoned‑call rate, and speed‑of‑answer.
• Managing accurate and timely entry of capital proposals and purchase orders under $10K.
• Maintaining the Interactive Client Agent Monitoring system and generating reporting on service levels, call volume, and team statistics.
• Serving as department lead for the ImageNow application used to collect, store, and link purchase orders to the JDE Order Entry system.
• Managing scheduling and invoice review/approval for third‑party delivery services (Tech Trans).
• Acting as a liaison across internal functions including sales, marketing, manufacturing, distribution, credit, and sales operations.
• Updating and monitoring departmental work instructions and SOPs in Agile for regulatory compliance.
• Ensuring pricing discounts follow the Discount Approval Matrix and verifying purchase orders/proposals meet Contract Review guidelines.
• Supervising the processing of all Acute and Post‑Acute email inquiries.
• Performing duties as a JDE Power User for issue resolution across departments.  

What You’ll Bring

• Bachelor’s degree in Business.

• Minimum 5 years of experience in customer service.

• Working knowledge of Microsoft Office, including Word and Excel.

• Ability to administer policies and perform problem identification and resolution within established processes.

• Familiarity with operational competencies such as planning, prioritization, process management, performance measurement, and decision‑making.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.

The estimated pay range for this position is $88,000 - $121,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less within the anticipated range based upon market data and other factors, all of which are subject to change.

Individual pay is based upon location, skills and expertise, experience, and other relevant factors. This position is also eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn incentive compensation for achieving or exceeding your goals. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

US Benefits at Baxter (except for Puerto Rico)

This is where your well-being matters. Baxter offers comprehensive compensation and benefits packages for eligible roles. Our health and well-being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP), with the ability to purchase company stock at a discount, and the 401(k) Retirement Savings Plan (RSP), with options for employee contributions and company matching. We also offer Flexible Spending Accounts, educational assistance programs, and time-off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees. For additional information regarding Baxter US Benefits, please speak with your recruiter or visit our Benefits site: Benefits | Baxter

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Know Your Rights: Workplace Discrimination is Illegal

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.